The Learning Management System Feature People Hate the Most
Satisfaction surveys of learning management system administrators invariably identify reporting as the most reviled feature in their platform. Administrators complain about reporting being unintuitive, cumbersome, lacking customizability, not being powerful enough, and just generally being bad at displaying the data administrators want.
So, why aren’t LMS solution providers fixing the problem? The short answer is that it’s really tough to please all system administrators:
- Some administrators want the reporting features to be super easy. They want templates with one button to push.
- For other administrators, one-button-to-push templates with few options are a living hell. They want infinite power and customizability in their LMS reporting capabilities.
For LMS vendors, coming up with reporting features everyone likes is like trying to open a restaurant that serves only one dish. Your cheese lasagna with buffalo mozzarella flown in daily from Italy might be a hit with some customers but the carnivores will complain on Urbanspoon that the recipe should have had meat and the lactose- and gluten-free crowd will tell their friends they were up all night with cramps after eating at your lousy joint.
So, the bottom line is that in designing their platforms, LMS solution providers are constantly walking the fine line between ease-of-use and how powerful and customizable to make their reporting features.
If you’re looking to acquire your first learning management system, or if your needs have changed and you are considering switching systems, here are some things to look for in evaluating the reporting features of LMS.
- Report templates—Your LMS administrator may be a geek with a capital G who likes to create all reports from scratch by typing SQL commands into fields. That’s great! …until that person leaves your organization and someone else needs to step in and take over the work. You want a system that contains basic templates that can be customized to quickly display the information you need.
- Consistent user experience across all report templates—You shouldn’t have to learn to create a report, and then need to learn how to create a different report. You should be able to learn how to use one report and then apply those skills to all other reports. Whether you are creating a report showing the progress of a group of learners in a curriculum, or a report showing a list of learners on a waiting list for a classroom-based course, getting to the data using similar features will significantly reduce the learning curve for administrators.
- The ability to show, hide, and rearrange the order of columns in reports—Sometimes, you want to show more, or less, of the information contained in your system’s databases in a way that’s clear and easily understood.
- The ability to query the fields in a report—Whether you want a listing of learners in a specific city, a list of people who scored less than 70 per cent on a recent exam, people who have completed a course within a given time period, etc., you want to be able to search for—and display—the data you need.
- The ability to automatically e-mail reports—I guarantee you, there will be at some point in your learning initiative, a need for a manager or team leader to monitor the progress of a group of learners. Sure, you can give that individual access to the LMS’s admin features and ask her to get her own darn report and leave you alone, but a simpler and more politically astute approach is simply to have a report automatically e-mailed to the individual. She’ll love the fact that the report is sitting in her inbox when she gets to work on Mondays. She’ll say nice things about you to others. You’ll be a rock star.
- The ability to export data—Sometimes, you just want to play around with data outside of the LMS. Or, perhaps you’ll want to archive some information you feel you no longer need.
- The ability to save and retrieve a report you’ve created—It’s a major waste of time to have to recreate the same report over and over again. If it’s been saved, it will take one second to call up the information you want.
In closing, the best way to assess the reporting features of a learning management system is to decide what reports you might need and ask the vendor to demonstrate the creation of those reports. If the person demonstrating the platform can’t create the reports you require within a few minutes, chances are your satisfaction with the platform will be low once the initial honeymoon phase has passed. Save yourself some heartache and be disciplined about evaluating this critical component of LMS technology.